tag:status.welcometothejungle.com,2005:/historyWelcome to the Jungle Status - Incident History2024-03-29T06:22:56+01:00Welcome to the Jungletag:status.welcometothejungle.com,2005:Incident/202914122024-03-19T09:04:28+01:002024-03-19T09:04:28+01:00Latency on job offers updates<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>09:04</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>09:03</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>16:06</var> CET</small><br><strong>Monitoring</strong> - The fix has been deployed and we are observing improved performance. New updates on jobs should be published on the job board normally and we are catching up on previous updates to reflect them on WTTJ as well.<br />We are monitoring the results.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:44</var> CET</small><br><strong>Identified</strong> - We have identified the root cause of the latency and we are deploying a fix to address the issue.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:38</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>14:25</var> CET</small><br><strong>Investigating</strong> - We are observing a high latency when publishing or archiving jobs. Updates may take some time to be reflected on Welcome to the Jungle job board.<br /><br />Our team is actively investigating this issue.</p>tag:status.welcometothejungle.com,2005:Incident/197387102024-01-18T16:51:17+01:002024-01-18T16:51:17+01:00Latency on job offers updates<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>16:51</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved, job offers publications are fully operational.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>13:22</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. Updates on job offers should now be reflected on the job board.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>12:30</var> CET</small><br><strong>Update</strong> - We are continuing to work on a permanent fix. We are still observing latency when publishing updates to job offers and are actively working to resolve this issue.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>08:52</var> CET</small><br><strong>Update</strong> - We are still facing latency issues, we are deploying an upgrade to scale up our infrastructure and process job offers updates more easily.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>17:54</var> CET</small><br><strong>Update</strong> - Updates to job offers are still being processed, we are monitoring the results of our mitigation measures and expect the issue to be fully resolved soon.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:00</var> CET</small><br><strong>Update</strong> - We have identified the bottleneck and taken some mitigation measures to be able to process updates. New changes are still slow to be reflected on the job board.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:17</var> CET</small><br><strong>Identified</strong> - We are observing a high latency when publishing updates on job offers (new or existing). We have identified the root cause and are working towards a fix, in the meantime updates may take some time to be reflected on Welcome to the Jungle job board.<br />Our team is actively working to resolve this issue and restore normal functionality as quickly as possible.</p>tag:status.welcometothejungle.com,2005:Incident/187400602023-10-16T22:45:11+02:002023-10-16T22:45:11+02:00Underlying system update<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>22:45</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>09:22</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing a scheduled maintenance during this time. All of our websites will be unavailable for a few minutes.</p>tag:status.welcometothejungle.com,2005:Incident/180847332023-08-08T15:11:05+02:002023-08-08T15:11:05+02:00Our Geolocation API<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>15:11</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>14:24</var> CEST</small><br><strong>Identified</strong> - We are currently experimenting some issues with our geolocation provider that prevent clients from using search fully on our main website. We have identified the root causes and we are currently working on a fix.</p>tag:status.welcometothejungle.com,2005:Incident/166762392023-03-28T17:13:41+02:002023-03-28T17:13:41+02:00Incident on Welcome to the Jungle Solutions ATS<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>17:13</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>15:44</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>15:31</var> CEST</small><br><strong>Identified</strong> - We have identified the issue and we have set up a mitigation strategy.<br />We are working on a long-term fix. In the meantime, you may experience issues.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>15:20</var> CEST</small><br><strong>Investigating</strong> - We are investigating elevated errors and connection failures from our users.</p>tag:status.welcometothejungle.com,2005:Incident/157647922023-01-03T18:30:14+01:002023-01-03T18:30:14+01:00Some of our articles are unavailable<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>18:30</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>17:46</var> CET</small><br><strong>Monitoring</strong> - A fix have been deployed, we are monitoring the issue.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>17:34</var> CET</small><br><strong>Identified</strong> - Our articles and companies pages are unavailable due to a server issue. We already identified the issue and we're working on a fix.</p>tag:status.welcometothejungle.com,2005:Incident/126454212022-10-28T14:44:50+02:002022-10-28T14:44:50+02:00Apply errors on some WelcomeKit careers websites<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>14:44</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>13:50</var> CEST</small><br><strong>Identified</strong> - Some of our users experience an error when they try to apply on some of careers websites.</p>tag:status.welcometothejungle.com,2005:Incident/113617362022-10-05T09:47:02+02:002022-10-05T09:47:02+02:00WelcomeKit has a high latency<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>09:47</var> CEST</small><br><strong>Resolved</strong> - The load has been absorbed as planned during the night. Everything is back on track!</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>15:44</var> CEST</small><br><strong>Monitoring</strong> - Weโve deployed our fixes and optimizations. Weโre currently absorbing the load and monitoring the situation.<br /><br />Experience on Welcome Kit is back on track. You can still experience some issues with indexation (jobs, invoice access, or profile updates, ..)</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>13:37</var> CEST</small><br><strong>Identified</strong> - Welcome Kit and related products of Welcome to the Jungle are still in degraded mode. We are currently deploying our fix plan.<br /><br />It still impacts Welcome Kit user experience on candidates' pipelines, emailing experience, and several external API responses. <br />Please note that no data has been lost.<br /><br />Sorry for any inconvenience you are currently experiencing. We are monitoring the situation and we will keep you posted.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>18:23</var> CEST</small><br><strong>Update</strong> - Welcome Kit is back online but on a degraded mode while we continue our investigation.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:59</var> CEST</small><br><strong>Update</strong> - We are forced to maintain WelcomeKit under maintenance for an undetermined time. We'll keep you posted.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:28</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate the issue. WelcomeKit is not under maintenance anymore.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:22</var> CEST</small><br><strong>Update</strong> - We have to set WelcomeKit under maintenance for a few minutes, letting our backend processes to manage an unexpected load.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>15:56</var> CEST</small><br><strong>Investigating</strong> - We have noticed that our WelcomeKit and its related products have a high latency. We are currently investigating the issue.</p>tag:status.welcometothejungle.com,2005:Incident/111176002022-09-20T15:28:58+02:002022-09-20T15:28:58+02:00Real-time in candidates' pipelines & bulk actions are degraded<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>15:28</var> CEST</small><br><strong>Resolved</strong> - Everything is back to normal.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>17:59</var> CEST</small><br><strong>Monitoring</strong> - A fix has been deployed and we are monitoring our pipelines.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:27</var> CEST</small><br><strong>Update</strong> - We have found the source of this issue and our teams are working on a fix. In the meantime, you may still experience delays on bulk actions.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>15:47</var> CEST</small><br><strong>Identified</strong> - We identified the issue and solved the real-time stack. Our bulk actions pipelines are full of jobs and need a few hours to be processed.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>12:09</var> CEST</small><br><strong>Investigating</strong> - We are aware that the real-time on our candidates' pipelines is degraded and bulk actions can take more time to be processed. Our technical team is currently investigating the issue.</p>tag:status.welcometothejungle.com,2005:Incident/108909872022-08-23T15:10:05+02:002022-08-23T15:10:05+02:00Welcome to the Jungle homepage is down<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>15:10</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>14:36</var> CEST</small><br><strong>Monitoring</strong> - We fixed the issue due to a failing backend service. We are monitoring the issue right now.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>14:28</var> CEST</small><br><strong>Investigating</strong> - We are aware that the Welcome to the Jungle homepage without language selector is down. We are currently investigating the issue.</p>tag:status.welcometothejungle.com,2005:Incident/99892752022-05-10T14:00:00+02:002022-05-14T10:41:58+02:00Candidates emails not delivered on Welcome Kit from May 10th to May 13th 2022<p><small>May <var data-var='date'>10</var>, <var data-var='time'>14:00</var> CEST</small><br><strong>Resolved</strong> - Following an update of Welcome Kit on May the 10th at 2PM, approximately 50% of emails sent by candidates were blocked and have not been delivered correctly to recruiters. <br />This issue has been resolved on Friday the 13th at 4PM and emails sent by candidates are now correctly routing towards recruiters in Welcome Kit.<br />Note that emails sent from Welcome Kit by recruiters were not affected and have been correctly delivered during this period.<br />We are monitoring that routing remains normal for the next few days and are trying our best with our provider to retrieve those lost emails. <br />We also implemented new procedures to easily detect those faulty behaviours in our tools.</p>tag:status.welcometothejungle.com,2005:Incident/93115562022-02-14T12:39:18+01:002022-02-14T12:39:18+01:00Important changes in your account<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>12:39</var> CET</small><br><strong>Resolved</strong> - Our maintenance is finished, everything should be back on track for Welcome Kit.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>12:06</var> CET</small><br><strong>Monitoring</strong> - You will be automatically logged out from Welcome Kit. <br /><br />Don't worry: you will be able to log back in straight away using the same credentials, but you will do it through a new admin space. <br /><br />This update is part of the evolution of our products to provide you with a better, centralized experience and improved security.</p>tag:status.welcometothejungle.com,2005:Incident/88635122021-12-16T11:39:04+01:002021-12-16T11:39:04+01:00WelcomeKit is unavailable<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>11:39</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>11:18</var> CET</small><br><strong>Monitoring</strong> - The web app is available. We are monitoring the outcome.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>11:09</var> CET</small><br><strong>Investigating</strong> - The web application of WelcomeKit is unavailable, we are investigating.</p>tag:status.welcometothejungle.com,2005:Incident/88032232021-12-09T18:14:52+01:002021-12-09T18:14:52+01:00Network issue on WelcomeKit<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>18:14</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>18:08</var> CET</small><br><strong>Monitoring</strong> - We fixed this issue and are monitoring the outcome.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>18:03</var> CET</small><br><strong>Identified</strong> - We're experiencing a network issue that prevent lots of clients to connect. We are working on it.</p>tag:status.welcometothejungle.com,2005:Incident/85439452021-11-15T18:38:43+01:002021-11-15T18:38:54+01:00Users are experiencing some issues to access Welcome Kit<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>18:38</var> CET</small><br><strong>Resolved</strong> - Issues have been fixed - Autoscaling group has been updated during a deployment. Everything is back on track!</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>18:23</var> CET</small><br><strong>Investigating</strong> - We have an issue with an autoscaling group. We're investigating.</p>tag:status.welcometothejungle.com,2005:Incident/83970002021-11-04T19:27:27+01:002021-11-04T19:27:28+01:00Some users are experiencing issues when connecting to their Welcome Kit account<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>19:27</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>18:35</var> CET</small><br><strong>Monitoring</strong> - The cluster has been upgraded. We are monitoring the issue.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>18:28</var> CET</small><br><strong>Identified</strong> - We have an issue with a caching node that prevent some users to log in their Welcome Kit account.<br />We are upgrading the caching cluster to resolve it.</p>tag:status.welcometothejungle.com,2005:Incident/82820072021-10-22T09:34:24+02:002021-10-22T09:34:24+02:00Language versions are not all available<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>09:34</var> CEST</small><br><strong>Resolved</strong> - The issue is now resolved.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>17:30</var> CEST</small><br><strong>Identified</strong> - We have identified the issue and working on a fix that should be available for everybody tomorrow morning.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>15:28</var> CEST</small><br><strong>Investigating</strong> - Our company pages dont show their traductions when they should.<br />More information will come shortly.</p>tag:status.welcometothejungle.com,2005:Incident/75547342021-07-20T14:10:24+02:002021-07-20T14:10:24+02:00Latency on WelcomeKit<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>14:10</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved and everything is now fine.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>11:22</var> CEST</small><br><strong>Investigating</strong> - The user experience is degraded on Welcome Kit due to server latency. We are investigating the issue.</p>tag:status.welcometothejungle.com,2005:Incident/65510372021-03-17T14:33:52+01:002021-03-17T14:33:52+01:00Impossible to publish or update job offers<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>14:33</var> CET</small><br><strong>Resolved</strong> - Everything is back on track! ๐</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>11:19</var> CET</small><br><strong>Investigating</strong> - We are currently investing an issue reported on our products Welcome Kit and Welcome to the Jungle.<br />Several users are having issues to publish or update job offers or access several pages.<br />We will publish update as soon as possible.<br /><br />We are deeply sorry for the inconvenience.</p>tag:status.welcometothejungle.com,2005:Incident/58048462020-12-15T11:44:27+01:002020-12-15T11:44:27+01:00Elevated API Errors<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:44</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:11</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue, in the meantime, we have applied a workaround to mitigate the outage.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:11</var> CET</small><br><strong>Identified</strong> - We have identified the issue and are working on a fix.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:58</var> CET</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>tag:status.welcometothejungle.com,2005:Incident/58005232020-12-15T01:00:42+01:002020-12-15T01:00:42+01:00Database maintenance<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>01:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>00:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>20:37</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.welcometothejungle.com,2005:Incident/56621072020-11-27T15:06:46+01:002020-11-27T15:06:46+01:00Some resumes are temporarily not available<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>15:06</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />All missing resumes have been successfully created and/or updated on Welcome Kit.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>14:42</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>14:37</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>17:40</var> CET</small><br><strong>Monitoring</strong> - Issue is fixed but some content is still unavailable<br /><br />From November 24th 3PM to 25th 5PM, most application coming from Welcome to the Jungle are missing resume in your dashboard.<br />The issue has been patched and is due to a recent improvements made on the candidate sides.<br /><br />All missing resumes in Welcome Kit are in our database and our engineers are going to push them back to your dashboard as fast as possible in the next days.<br /><br />We are deeply sorry for this situation.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>15:16</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.<br /><br />Welcome Kit and Welcome to the Jungle are currently experiencing troubles to communicate candidates informations. We are sorry for this inconvenience and put all our efforts into solving the problem</p>tag:status.welcometothejungle.com,2005:Incident/56622332020-11-26T15:35:07+01:002020-11-26T15:35:19+01:00Part of Welcome to the Jungle Candidates platform is unaccessible.<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>15:35</var> CET</small><br><strong>Resolved</strong> - Welcome to the Jungle is back on track! ๐</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Identified</strong> - The issue is being fixed and is due to recent improvements.<br />Only candidates who recently submitted a spontaneous application are affected.<br />We are sorry for the inconvenience.<br /><br />More informations shortly on this page.</p>tag:status.welcometothejungle.com,2005:Incident/56456932020-11-24T23:25:35+01:002020-11-25T10:04:46+01:00Major outage on WelcomeKit<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>23:25</var> CET</small><br><strong>Resolved</strong> - We just operated a major upgrade of our infrastructure and we are monitoring the results.<br /><br />WelcomeKit is back on track! ๐</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>22:21</var> CET</small><br><strong>Identified</strong> - Since 6pm (Paris Time), WelcomeKit is accessible with a degraded experience. You may also experience some latency on some requests.<br /><br />The issue is identified and requires a major upgrade on our infrastructure. In order to operate such operation, WelcomeKit will be in maintenance mode from 10pm to 2am (Paris Time)</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>17:51</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>17:35</var> CET</small><br><strong>Investigating</strong> - Welcome Kit is currently experiencing high latencies and slow down. We are sorry for this inconvenience. Our system will be unavailable on 11.24.2020 from 10PM-2AM to solve the issue.</p>tag:status.welcometothejungle.com,2005:Incident/56457042020-11-23T21:52:04+01:002020-11-24T17:51:23+01:00High latency on WelcomeKit<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>21:52</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>18:52</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>17:51</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>